Support
Here you can find Quick Answers to some of the Most Frequently Asked Questions quickly.
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Website Design Technical
Webmail
My website is not working, what should I do?
First, check if your domain registration and hosting are up to date. You can also try clearing your browser cache and checking your site on different browsers and devices. If the issue persists, contact us via our support form, and we will assist you.
The contact form on my website is not working. How can I fix it?
Ensure that the email address linked to your form is correct and working. You may also want to check spam or junk folders. If the issue is technical, contact us so we can troubleshoot and resolve the issue promptly.
My website is not showing correctly on mobile devices.
Websites need to be optimized for mobile devices. If your website isn’t displaying properly, it could be a responsive design issue. Please provide specific details of the problem, and we’ll ensure it is fixed.
Why is my website loading slowly?
Slow loading speed can be due to large images, unoptimized code, or too many plugins. We can run a performance check on your website and offer solutions like image optimization, plugin reviews, and code adjustments to improve speed.
What should I do if my website has been hacked?
If you believe your website has been compromised, act fast. Contact us immediately, and we’ll guide you through securing your site and removing any malware or malicious code. We can also implement security measures to prevent future attacks.
I want to make changes to the text content or images on my website. How can I do that?
You can either provide us with the updated content, and we’ll make the changes, or if your website has a content management system (CMS), we can guide you on how to make the updates yourself.
My webmail is not working. How can I resolve this?
Ensure that your internet connection is stable. Check if your login credentials are correct. If you’re still unable to access your webmail, try resetting your password or contact us for assistance.
Why can’t I send or receive emails through webmail?
This issue could be related to server settings or email quota limits. Verify that your mailbox isn’t full and check the outgoing server settings. If the problem continues, reach out to our support team for further troubleshooting.
Emails sent to me aren’t appearing in my inbox. What should I do?
Check if the emails are going to the spam or junk folder. Ensure your email client settings (POP/IMAP) are configured correctly. If the problem persists, let us know so we can investigate.
I forgot my webmail password. How do I reset it?
You can reset your webmail password through the email control panel provided during your website setup. If you can’t access the panel, contact us, and we’ll assist in resetting the password for you.
Support Contact Form
If you still have questions or need further assistance, please fill out the contact form and get in touch with us. Our technical team will respond promptly to help resolve your issue.